Safeguarding
We recognise the importance of protecting people who may be at risk. If you have a safeguarding concern, please contact the office. For immediate danger, call 999.
Policies
Our commitments and essential information
Find information about safeguarding, complaints, privacy and the standards we aim to uphold in our housing-related services.
Information and governance
Respect, safety and accountability
For an official copy of any organisational policy, please contact Midshire's office directly. The summaries below are website guidance, not substitutes for full policy documents.
Complaints and feedback
We welcome feedback about housing services. Please telephone our office to ask how to raise a concern or request the current complaints policy.
Equality and dignity
We aim to approach housing enquiries fairly and respectfully, recognising different backgrounds, circumstances and support needs.
Website privacy information
How website enquiries are handled
When you submit the Apply for Support form, your name, contact details, service choice and message are stored privately in the WordPress website dashboard so authorised administrators can review and respond to your enquiry.
Form submissions are also sent to support@mshousingtrust.co.uk as an email notification when WordPress mail delivery is functioning. Submissions are scheduled for deletion from the website database after 180 days. WordPress's scheduled tasks depend on website traffic, so deletion may not occur at the exact 180-day mark.
We ask that you do not include detailed medical histories, court case records, or sensitive documents in this initial form. For enquiries about access to or removal of your submitted details, contact the office using the phone number shown below.
This page describes the website form only. For the organisation's complete privacy notices and policies, please contact Midshire directly.
Request policy documents
For current safeguarding, complaints or other organisational policies, contact our office:
Contact DetailsStart a conversation
Apply for Support Looking for housing-related support?
Tell us a little about your situation and the service you need.