For Residents

Information and assistance for residents

Useful guidance for people living in supported or shared housing and for those seeking a conversation with our team.

Resident support

Here when you need information

Get in touch about housing matters, repairs, living arrangements or the next step in seeking assistance.

Contact our team if you have questions about your accommodation, the terms of living there or housing-related matters.

If you need to report a repair or a property concern, call the office and explain the issue. In immediate danger, contact emergency services.

We can discuss relevant assistance and, where appropriate, signpost to other services for needs outside our housing remit.

Frequently asked questions

How can I enquire about accommodation?

Complete the Apply for Support form and select the housing service you need. You can also contact us by telephone.

Can a support worker or professional refer someone?

Yes. The form offers referral categories for probation, court, police, support workers and other agencies. Referrals are considered individually.

Does completing the form guarantee accommodation?

No. Availability, suitability and any further assessments need to be considered before a placement can be discussed.

How do I report a maintenance issue?

Please telephone 01213268889 and explain the property concern.

Is Midshire an emergency service?

No. If someone is in immediate danger in the UK, call 999. For urgent homelessness help, contact your local council's housing options service.

Start a conversation

Tell us a little about your situation and the service you need.